Shipping Information

Shipping

Shipments require the signature of an adult 21 years of age or older in order for delivery to occur and proof of age must be given. Shipments cannot be left at your door and for this reason we advise you to give Quintet Cellars a daytime delivery address. Deliveries can only be made to physical addresses. We cannot ship to post office boxes or APO/FPO addresses. Additional shipping charges incurred due to a wrong address, and shipments returned to the winery due to inability to deliver, will be charged to your account.

Wine is perishable and can be damaged by heat or cold in transit. Quintet works hard to make sure shipments arrive in good condition. Should weather appear unfavorable for shipping; at our discretion we may delay shipment until conditions are more favorable. We will advise you via email should it become necessary to delay shipment. Your order is shipped from Oregon wine country, we encourage our customers to choose premium carrier service in order to ensure rapid delivery when shipping coast to coast or to the Midwest, the less time on the truck the better for your wine. When your wine is shipped, you will receive a tracking number via email.

Sales Tax

Quintet makes every effort to charge correct sales tax for your location as supplied by Taxjar, our sales tax software provider. We are consistently receiving updates to our software but we make no warranty that sales tax is correct for your location or updated at the time of your purchase. We make no sales refunds should there be a tax charge error but we would welcome an email if you suspect the sales tax you have been charged is incorrect for your location so that we may investigate and adjust if necessary. Sales Tax is calculated by zip code by our sales tax software provider.

Unable to Ship

At present, we are able to ship to 32 states, with two more on the way. If you are unsure if we can ship to you, enter your shipping information and our calculator will inform you if we cannot. In the event that we cannot ship to you, do inquire at your local wine merchants to see if they would be willing to acquire our wine on your behalf.

Shipping Carrier

We use both FedEx and UPS for shipping wine at the same rate for either carrier. If you have a preference, please indicate which you’d like and we will have them deliver your wine, unless they are unable to deliver to your address.

Return Policy

All wines are sold in Oregon and title passes to the buyer in Oregon. All sales of wine are final. Your orders are fulfilled and shipped by Oregon Wine Services (OWS) who act as packager and shipper of your wine once purchase is made. If bottles should be damaged in shipment you should contact Katie Terry at OWS in order to file a claim. OWS insures your orders and engages UPS or FedEx depending on how you select to deliver your order. For any shipping problems please email [email protected] with a copy to [email protected] in order for OWS to file a claim on your behalf with the UPS or FedEX.